FAQ's

WHAT ARE OUR SHIPPING RATES 

Ground (US orders only) is a flat rate of $10.

Overnight orders express delivery is $25.

Canada Flat Rate $34 and for all international orders we charge a flat rate of $37.

 

WHAT COMPANY DO WE SHIP WITH?

All your orders, returns and exchanges will be sent via UPS.

 

HOW LONG DOES IT TAKE FOR MY SHOES TO BE SHIPPED?

All orders will be shipped out same day if received by our 2pm (EST) cut off time (Monday- Friday). Otherwise your order will be shipped out the next business day.

US Ground orders take 1-6 days to ship, please email us customerservice@cecelianewyork.com with any inquires.

Overnight express shipping will be with you by end of day the following day.

 

DO WE EXCHANGE?

Yes, items purchased from Cecelia New York are eligible for a exchange within 14 days of purchase. To be eligible for a return, your item must be unworn with no wear and tear. Also, shoes must also be in all the original packaging.

 

DO WE REFUND?

YES, we refund all full priced items within 14 days of your delivery. We do NOT refund reduced sale items.

To be eligible for a return, your item must be unworn with no wear and tear. Also, shoes must also be in all the original packaging.

Once we receive your item back in our warehouse your refund will be processed. Depending on your bank it will take approximately 1-3 business days for the refund to be processed.